Social Media – It’s all about the relationship

September 16, 2009


If you are struggling with the whole social media trend, you aren’t alone, but you might be dating yourself. While many people I talk to lament the passing of “old” ways of communicating (letter writing, the telephone call), others eat, breathe and speak all things virtual. For me, there is always a middle ground. Call me pragmatic or call me crazy, but I believe that business people (with very few exceptions) who wish to maintain their professional vitality long term need to keep an eye on social media. These on-line focus groups, opinion drivers, global connectors present amazing opportunities for creating fascinating networks that level the playing field for small and mid-size companies who don’t have the budget resources of larger corporations. Even large corporations seeking to speed up innovation can avoid the damages of “group-think” by utilizing a larger pool of talent (inside and outside their companies) to spur creativity and maintain their competitive edge.

The tricky challenge – some of the rules in this new space are pretty different than the current business protocol – you have to share things to get things. Transparency is a dirty word in business – it’s scary. With social media, privacy is re-defined and authenticity, collaboration, knowledge sharing are valued attributes – all reasons for business traditionalists to run for the hills and seek cover. But ironically, so much of this new place is built on age-old principles. Integrity is still integrity and betrayal is still betrayal even if it is virtual. In the end, it’s all about relationships. While it may have been professional organizations, rotary, a sporting event, a drink after work or lots and lots of lunches (all still in existence by the way), good networking has always kept business running. The social media space is no different. It’s still all about building meaningful connections with each other, but now you might choose to connect with someone who lives half way around the globe.

For some this new world seems less personal. I think it simply requires a bit of creativity and a sincere desire to connect. And there are still lots of opportunities to meet people and look them in the eye if that’s your choice. Of course, if you have trouble making friends face-to-face, if physical events intimidate you, you may find it less stressful to create a network virtually; less face time might be a good thing. But don’t be fooled, just because you choose to network virtually doesn’t mean it’s any less work.

Building relationship has always been a challenge – they require time and once they are established, proper care and feeding. They also work best when you maintain an open mind. Virtual networking is no different than traditional networking. You can’t neglect a relationship or treat someone poorly and expect things to flourish. It’s pretty hard to succeed all by yourself. But this is no different than it’s ever been; business is more productive if you have a good resource network. Social media simply offers you a larger talent pool. Or you could avoid the whole social media thing, but be prepared, someone younger than you will probably roll their eyes at you if you do.

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One Response to “Social Media – It’s all about the relationship”

  1. Elizabeth Rose Says:

    For those looking to strike a balance between the new ways of social media and the “old” ways of private one-to-one or group communication, HuTribe is a must. HuTribe is very easy to use like a social media site, however you can put all your contacts into “tribes” and communicate with each tribe seperately. I use it to manage my Girl Scout troop and my kids other group activities. I don’t have to worry that my college sorority friends will see all the posts and conversations regarding my daughters’ Girl Scout troops and vice versa. I would recommend HuTribe for anyone who wants to get involved with online communication and networking, but also wants to keep some conversations private. http://www.hutribe.com


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